delivery

At littleliving.com.au we pride ourselves on taking care of your delivery by packaging your purchase beautifully and with care, and having it delivered promptly and reliably.

To ensure the quickest possible delivery, we use express postage with Australia Post for most deliveries. Bulkier items or custom made orders will be sent by courier or direct from the supplier.

Cost

Your delivery cost is calculated at the checkout as part of your online order. The very last step of the ordering process is to confirm, change or decline your order. If there is a special postage cost due to the bulk of the item or its weight, you will also see this in the product description, before you proceed to checkout.

As a guide, most parcels sent from Little Living by express post will cost $9.50 no matter what you order or where you live in Australia. We are committed to keeping postage costs down while at the same time ensuring a prompt and safe delivery of your item/s. A breakdown of costs is as follows:

  • Express Post for small items will cost $4.50;
  • Express Post Parcels for most orders will cost $9.50;
  • Some heavy or bulky items (generally furniture) will cost $15.00;
  • The maximum postage you will pay on heavier items is $30.00. Little Living is committed to absorbing any extra postage costs incurred for heavier items for particular 'direct from supplier' items. Please note, 'direct from supplier' items will not be sent by express post but generally as quickly as possible through their nominated courier.

We check the postage charge that is automatically calculated by the system on each order we receive to ensure it has been calculated appropriately. Please use the above as a guide and let us know if your postage charge is not consistant with this, as we can then fix any problems occuring.

For international delivery costs please enquire by email at contactus@littleliving.com.au . All pricing is in Australian Dollars (AUD). Pricing may be changed at our discretion and without notice.

Notification

An email confirmation containing your order details will be sent to you within a few minutes of ordering.

Goods will generally be dispatched within 24 hours, depending on the day and time of your order. Please note Australia Post do not deliver weekends or public holidays. We will let you know how and when your parcel is sent, and update you with any applicable tracking numbers.

If you need to clarify any delivery issue at any time, please call or send an email to contactus@littleliving.com.au and we will gladly assist you. We are committed to getting your parcel to you as quickly and safely as possible.

During the year we often offer complimentary postage on purchases. Join our mailing list to keep in touch with information on our regular specials such as this.

refunds & returns

Incorrect choices

Little Living will offer you an exchange or refund on a product if for any reason you are not completely satisfied with your purchase. Please choose carefully as all postage costs are to be paid by the customer. Call or contact us by email on contactus@littleliving.com.au within 7 days of purchase prior to returning any item, so that we are expecting it.

The item must not be worn or used or damaged after delivery. It cannot be returned if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned in their original condition and packaging within 7 days of purchase.

Unfortunately no refunds or exchanges can be given on sale items.

Faults

Little Living quality checks every item prior to postage and packs all items securely at all times. If an item is faulty we will replace it or refund the item's value.

Any refunds will be for the total value of the item only and may not include the initial postal charges. Little Living must be notified (email contactus@littleliving.com.au) and the product returned within 7 days in the original condition that it was received for inspection. Each case will be considered separately.

Damage in transit

Loss or damage is extremely rare, however in the unfortunate event that your parcel is lost or damaged after is has been dispatched, Little Living cannot be held responsible for the loss. We will however, assist in investigating any parcel not delivered or misplaced by Australia Post, by providing the express post item number wherever possible, which will assist in the tracking process

Product Unavailability

If a product you have selected becomes unavailable prior to dispatch to you, we will contact you and arrange alternative arrangements, such as another item or placement of a backorder with the supplier, or cancellation of the order should you wish. If a product you want to purchase is listed as 'out of stock' you may want to contact us to check if backordering is possible.

The address for returns is our postal address. Please refer to the contact us page for details.

payment & ordering options

Little Living provides several different payment options so that you can decide which best suits you. These options are presented to you at checkout.

Credit Card: We work with St George Building Society and eWAY secure payment gateway provider, to accept payment by Visa, Mastercard and Bankcard.

Our payment gateway ensures Little Living's web site is secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer). Look for the security logo at the bottom of your screen to ensure this security.

If you prefer to make your payment by phone with your credit card, choose the 'pay by credit card via phone' option at checkout.

If you are happy to view the products on offer and to use your credit card but do not wish to use the shopping cart for any reason, you are welcome to contact us directly and place an order and payment by phone, fax or by email with your credit card details, just like a mail order service. Phone orders are preferred between the hours of 10am and 3pm Monday to Friday. Email any time to orders@littleliving.com.au, or send a fax. We will be happy to process your order manually.

Direct Deposit: We also accept payment via direct deposit. Choose this option at checkout and you will be presented with our banking details. Your order number should be used as your reference number. Your goods will be dispatched when payment has cleared to Little Living.

If none of the above options suit you, please contact us to discuss alternative arrangements.