Postage & Delivery |
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Christmas/New Year Trade Dates: Last Christmas Orders: Midnight 15 December 2011 (cannot guarantee Christmas Delivery after this) Last Dispatch day for 2011: 22 December 2011 (expect after Christmas delivery) Little Living Team Holidays: From 22 December 2011 returning 9 January 2012 - our shop is still available for purchasing online however orders will not be dispatched until 9 January 2012. You can still email us any enquiries and we will respond from 9 January. Wishing all our fabulous customers a happy and safe Christmas and New Year season. Delivery Information Little Living uses a combination of Courier and Australia Post Express Post Satchels for domestic orders. If you are not happy for any reason with the service provided by the delivery company used for your order please contactus@littleliving.com.au. Our products come in all sizes and shapes which can impact on the delivery method, cost and timeframe, depending on what and how much you order. Bulkier items such as furniture or custom made orders and orders of multiple items, may be sent by courier or Australia Post registered parcel post, depending on the size and/or value of the parcel/s. Furniture items often require a delivery quote as prices vary depending on your location in Australia. Please contact us to obtain a quote and include your delivery state and postcode in your email. Our couriers delivering large and/or bulky items require a delivery address where someone can sign for delivery of goods. Unless you give us permission to "leave your order" we cannot leave large items unattended and a return delivery trip will attract additional costs from the courier. We will contact you prior to dispatch to confirm the day organised for delivery suits you. Australia Post will usually leave a “sorry we missed you” note for you at home if they attempt to deliver a package and you are not home. Please indicate in the comments field in the checkout if you are happy for couriers to leave deliveries for you. Delivery Timing Providing ordered items are in stock, orders will generally be dispatched within 24 - 48 hours once payment is cleared in our account. We will contact you if there is any delay due to stock availability. However if you need something more quickly please contact us contactus@littleliving.com.au to organise a faster turnaround. We will always help where ever possible. Please be aware that for custom made products these will take longer to make and send out to you so please allow enough time for birthdays and special occasions. We indicate approximate timing on the individual product pages but if you need more information please feel free to get in touch. The delivery time frame for these items will be estimated in the product description where we are able to. Sometimes we do not know until we receive your order (as for orders of multiple items) but we will always keep you informed and confirm when your parcel has been dispatched and when to expect it, by email. Delivery Cost Your delivery cost is calculated at the checkout as part of your online order. If there is a special postage cost due to the bulk of the item or its weight, you will see this in the product description before you proceed to checkout where possible. We are committed to keeping postage costs at a minimum while at the same time ensuring prompt and safe delivery of your item/s. Postage costs are calculated depending on the size and weight of your order. We always select the most cost effective and secure way to send your order. Australia wide Express Post delivery is charged as follows:
Furniture & Bulky Items
Pricing and promotions may be changed at our discretion and without notice.
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