 change of mind?
It can be difficult to know sometimes when you purchase something online. Little Living makes it easy for you however, with our returns policy. We want you to be absolutely happy with your purchase from Little Living, and if you are not satisfied, we will exchange your item or offer a refund, if for any reason you are not completely satisfied with your purchase.
Please choose your items and sizing carefully as all postage costs are to be paid by the customer. Call or contact us by email on contactus@littleliving.com.au within 7 days of purchase prior to returning any item.
Please note: The item must not be worn or used or damaged after delivery. It cannot be returned if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned within 14 days of purchase, in their original condition and packaging.
Return by express or registered post is recommended as if it is not received, no exchange or refund can be made.
Unfortunately no refunds or exchanges can be given on sale items.
Inspection of the item must be completed prior to exchange or refund, so please allow time for us to receive your parcel, inspect it and action your exchange or refund. We will keep you informed along the way. Please feel fee to call or email us if at any time you would prefer to check dimensions, sizing or colours prior to purchasing.
faults
Little Living quality checks every item prior to postage and packs all items as securely as possible at all times. If you do unfortunatley receive an item that is faulty, please contact us and we will investigate replacing it or refunding the item's value.
Little Living must be notified (email contactus@littleliving.com.au) and the product returned within 14 days in the original condition that it was received for inspection. Each case will be considered separately but we will be in contact with you along the way.
lost or damaged in transit
Loss or damage is extremely rare, however in the unfortunate event that your parcel is lost or damaged after is has been dispatched, Little Living cannot be held responsible for the loss. We will however, assist in investigating any parcel not delivered or misplaced by Australia Post, by providing the express post item number wherever possible, which will assist in the tracking process. We will do whatever we can to get your parcel to you safely.
product unavailability
If a product you have selected becomes unavailable prior to dispatch to you, we will contact you and arrange alternative arrangements, such as another item or placement of a backorder with the supplier, or refund of the order should you wish. If a product you want to purchase is listed as 'out of stock' you may want to contact us to check if backordering is possible.
The address for returns is our postal address. Please refer to the contact us page for details.
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